WESTCHESTER, IL, Jun 26, 2019 – Our six Follett Values are the guiding principle for everything we do. They determine the best path for achieving our business goals and shape our interactions with customers and each other. Throughout Follett’s fiscal year, 88 team members were recognized as quarter-finalists in our Follett Values recognition program. From those winners, we selected the elite group of eight 2019 President’s Values in Action award winners shown below.
Congratulations to these winners who exemplify our core values!
Though not required, Connor conducted an afterhours walk-through of the store and discovered a water leak developing into a flood. He contacted the Store Manager, then began the valiant efforts to stem the tide of water and move merchandise out of harm’s way. Were it not for him, the entire lower level of the store would have flooded causing immeasurable damage to hundreds of thousands of dollars of textbooks, supplies, offices and fixtures.
Jean took on a Special Education (S.P.E.D.) standardization project involving our Aspen student information system in both Rhode Island and Massachusetts —going above and beyond to deliver on her commitment. Jean met with customers individually and negotiated a standardized set of features in each state. As a result, 100 percent of the customers in Rhode Island have adopted the standard S.P.E.D. functionality. Her efforts lowered technical support calls and created more satisfied customers!
Shonna took over as the Accounts Payable rep for our Region 16 campus retail stores, and since then, multiple managers have lauded the service she has provided in helping reduce open items. In less than one month, working in partnership with the stores, Shonna reduced the number of open items by half. Her responsiveness and follow-through have resulted in increased improvement in store compliance reports.
Cari identified a need for Advanced Placement books from a certain publisher. Because these books are difficult to find in the used market, approximately 80 percent of customer orders could not be filled. Cari engaged the publisher with data demonstrating that customer demand existed – after a long negotiation, the publisher was finally convinced. Follett placed an order for these goods at a discount, enabling us to pass on the books and the savings to our customers.
During multiple tragic incidents impacting the Pepperdine campus community last year, Anna did incredible work. During each event, she sent updates from the emergency line, kept track of her team and informed them of safe locations. She kept in touch with our campus contact during the store closure, providing updates on the safety of the team and advising on reassignments to other stores to continue preparations for buyback and the spring semester.
Ericka created an all-new online HR knowledge base for team members that can be accessed from anywhere. Through her unwavering support, skills and knowledge, Ericka helped the Benefits and HR team by quickly moving content and organizing, inter-linking, creating new pages and adding keywords to aid team members in search of the correct information during open enrollment – a time when team members need easy access to benefit materials and tools.
MiraCosta College lost system connectivity and register usage the weekend before back-to-school. Justin took charge on a Sunday to troubleshoot and got five registers running so the store could open the next day. Then he enabled online orders to print at a nearby store. Starting early the next day, a holiday, he ordered the equipment, had it couriered to the airport and arranged for store delivery. Working again late into the evening, Justin was able to get the entire operation up and running.
Kristin took the lead on developing the critical library marketing materials needed for the success of the Early Adopter Program and the launch of Pop-up Library. She put in a great deal of work to gather feedback and took all the project demands in stride and with enthusiasm. She exceeded all our lofty goals, with translations into three languages including overseas customers in Singapore. She overcame the demographic requirements and time differences with ease.
“Our Follett Values President’s Award winners embody our six core values,” said Pat Connolly, Follett’s President and CEO. “I’m honored to congratulate them for this special award and recognition. They truly exemplify what it means to live the Follett Values and serve as an inspiration to us all.”