Follett Retail Stores – United States
All United States Retail Locations
General Instructions
For a complete list of college stores operated by the Follett Higher Education Group please contact the Follett Logistics Department at logistics@follett.com
Failure to follow routing instructions can result in all shipping charges being charged back. Vendors should not purchase carrier insurance or declare value on domestic shipments into Follett stores where Follett is paying the freight. Under no circumstance is Residential shipping or use of Early AM delivery services authorized on orders shipped to Follett Bookstores. All Residential and Early AM shipping will be billed back to the Shipper in full.
Under no circumstance will Follett accept line items charges on product invoicing for Handling, Shipping, Transportation or any combination of the above terms.
If Follett is paying transportation charges the following instructions must be followed:
Ground Shipments
SHIPMENTS UNDER 1,200 LBS.
Ground Service: Ship via UPS Ground.
Billing Third Party to account 66V026 (fourth digit is the number zero). This account is registered in zip code 60154. Use that zip, not the destination store’s zip, if prompted for the corresponding zip to the 66V026 account number. Make sure to select Bill Third-Party, not Prepaid or Collect, within your shipping system.
Please include the Purchase Order number in the Reference Field.
Prepaid and Add shipments are not authorized.
Shipping in this manner will result in freight charges being billed back in full.
Shipments Over 1,200 Lbs.
Shipments over 1,200 Lbs ship on pallets, as Less-than-Truckload (LTL) shipments via the designated trucking company within the table below.
Charges incurred for use of non-approved carriers will be charged back in full.
Shipments must be tendered to carriers as discrete shipments on pallets.
Bills of Lading must indicate carton count.
Shipments over 10,000 Lbs must be arranged by calling (708) 884-1656.
Prepare all bills of lading with Follett purchase order number in a reference field and with freight billing terms of Third Party. With Freight Bill-To Address listed as:
Bill To-
Follett c/o StrategIQ Commerce
217 N Jefferson / FL3
Chicago, IL 60661
Review the State/Region tables for the appropriate carrier for your location.
REGIONS
EAST: CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT
SOUTH: AL, AR, FL, GA, LA, MS, NC, SC, TN, TX
MIDWEST: IA, IL, IN, KY, MI, MN, MO, OH, WI
WEST: AK, AZ, CA, CO, ID, KS, MT, ND, NM, NE, NV, OK, OR, SD, UT, WA, WY
Intra-Regional Routing
For shipments within the East: T-Force (800) 333-7400
For shipments within the South: T-Force (800) 333-7400
For shipments within the Midwest: Dayton Freight (800) 860-5102
For shipments within the West: T-Force (800) 333-7400
Inter-Regional Routing
All shipments moving between Regions, or involving West Virginia, ship via T-Force (800) 333-7400
To/From Hawaii: call the Follett Shipping Department at (708) 884-1656
Air Shipments
AIR SERVICE REQUIREMENTS
Under 500 Lbs.
Next Day: Ship via UPS Next Day Saver.
2nd Day: Ship via UPS 2nd Day.
Billing Third Party to account 66V026 (fourth digit is the number zero). This account is registered in zip code 60154. Use that zip, not the destination store’s zip, if prompted for the corresponding zip to the 66V026 account number. Make sure to select Bill Third-Party, not Prepaid or Collect, within your shipping system.
Please be advised, under no circumstance does Follett authorize use of UPS Next Day Air Early AM without written authorization prior to shipping. Charges incurred by Follett for vendor use of this service will be considered a violation of our routing and billed back to the vendor in full.
Over 500 Lbs.
Requests for air service over 500 Lbs. must be authorized by calling (708) 884-1656.
Please contact the Logistics Department at (708) 884-1656 or logistics@follett.com if you have questions or require additional assistance with regard instructions.
Customs Brokers
For all shipments originating outside of the United States the official customs broker of the Follett Higher Education Group is FedEx Logistics. The broker must be declared on Commercial Invoices and all other required documentation as:
FedEx Logistics
Account number: 51661
Contacts
Logistics Department
Tel: (708) 884-1656
Email: logistics@follett.com
Delivery Notes
Please be advised there are certain Follett stores with specific shipment requirements. Before shipping to Follett stores please contact the Logistics Department at logistics@follett.com for a complete listing of Follett locations, their respective ship-to address and any exceptions to standard routing instructions for palletized shipments. Effective 08/1/2025 through 10/31/2028
Follett Retail Stores – Canada
All Canadian Retail Locations
General Instructions
Failure to follow routing instructions can result in all shipping charges being charged back. Under no circumstance will Follett accept line items charges on product invoicing for Handling/Shipping/Transportation.
For a complete list of Follett Stores in Canada please contact the Follett Logistics Department at logistics@follett.com
If Follett is paying transportation charges the following carriers must be used:
Ground Shipments
Standard Service Requirements for shipments originating within Canada:
Shipments Under 250 lbs
Ship via Purolator Courier billing Collect (contact logistics@follett.com with your vendor # to receive a roster of the Canadian stores and their respective Purolator account number)
Shipments Over 250 lbs
Ship on pallets via: Day & Ross (866) 329-7677 / 3rdparty@dayandrossinc.ca under Follett Day & Ross account number 105041
Standard Shipping Requirements for shipments originating from the U.S.
Non-expedited orders up to 500 lbs ship third party via UPS Worldwide Expedited billing Third Party to 66V026. Please include the Purchase Order number in the Reference Field.
Non-expedited orders over 500 lbs ship on pallets via:
ABF Freight (800) 610-5544
Charges incurred for use of non-approved carriers will be charged back to shipper in full.
Shipments must be tendered to carrier as discrete shipments on pallets.
Bills of lading must indicate carton count and Follett Order Number.
Shipments over 10,000 Lbs. must be arranged by calling (708) 884-1656.
BILLS OF LADING
Address all bills of lading to the consignee.
Mark all bills lading COLLECT with a
BILL TO OR REMIT TO address of:
Follett Higher Education
c/o StrategIQ Commerce
217 N Jefferson St / FL3
Chicago, IL 60661
“CALL BEFORE DELIVERY” and Purchase Order Number on all bills of lading.
Air Shipments
Expedited Service Requirements for shipments originating outside of Canada
Expedited Shipments Under 250 lbs
Ship via UPS Worldwide Express billing all charges Third Party to 66V026 (fourth digit is the number zero).
Please include the Purchase Order number in the Reference Field.
Over 200 Lbs.
Requests for air service over 200 Lbs. must be authorized by calling (708) 884-1656.
Please contact the Logistics Department at (708) 884-1656 or logistics@follett.com if you have questions or require additional assistance regarding these instructions.
Customs Brokers
For all shipments originating outside of the United States the official customs broker of the Follett Higher Education Group is FedEx Logistics. The broker must be declared on Commercial Invoices and all other required documents as:
FedEx Logistics (formerly Trade Networks) clearing under account number: 51661
Contacts
Logistics Department
Tel: (708) 884-1656
Email: logistics@follett.com
Delivery Notes
Please be advised there are Follett stores operating outside of standard LTL routing instructions. For a complete list of Follett’s Canadian stores with routing exceptions noted please contact the Logistics Department at logistics@follett.com / (708) 884-1656. Effective 08/01/2025 through 10/31/2028
FHEG Headquarters
3 Westbrook Corporate Center
Suite 900
Westchester, IL 60154
Tel: 800-323-4506
General Instructions
The following instructions only apply to shipments to our Headquarters building. It is neither a distribution center nor bookstore.
For proper routing into our bookstores please go back and select the option Retail Stores – U.S.
Failure to follow routing instructions can result in all shipping charges being charged back.
If Follett is paying transportation charges the following carriers must be used:
Ground Shipments
SHIPMENTS UNDER 750 LBS.
Ground Service: Ship via UPS Ground.
Billed Collect to E37W21
Please include an attention name or department in Reference Field 1.
Prepaid and Add shipments are not authorized.
Shipping in this manner will result in freight charges being billed back in full.
SHIPMENTS OVER 750 LBS.
This is an office facility, not a distribution center. Prior to shipping orders over 750 lbs please confirm with your Follett contact that it is in fact the proper destination for your order. If confirmation is given please contact the Follett Logistics Department at (708) 884-1656 and they will coordinate the carrier and pick up.
Air Shipments
AIR SERVICE REQUIREMENTS
Under 500 Lbs.
Next Day: Ship via UPS Next Day Saver.
2nd Day: Ship via UPS 2nd Day Air.
Billed to UPS account E37W21
Please include an attention name or department in Reference Field 1.
Over 500 Lbs.
This is an office facility, not a distribution center. Prior to shipping over 500 lbs please confirm with your Follett contact that it is in fact the proper destination for your order. If confirmation is given please contact the Follett Logistics Department at (708) 884-1656 and they will coordinate the carrier and pick up.
Customs Brokers
For all shipments originating outside of the United States the official customs broker of the Follett Higher Education Group is FedEx Logistics (formerly Trade Networks (FTN). The broker must be declared on Commercial Invoices and all other required documentation as:
FedEx Logistics and clear under FedEx Logistics account number 51661
Contacts
Logistics Department
Tel: (708) 884-1656
Email: logistics@follett.com
Delivery Notes
Please note this is an office facility not a retail store or distribution center. Follett Higher Education Group 3 Westbrook Corporate Centre Suite 200 Westchester, IL 60154
Effective 08/01/2025 through 10/31/2028
Drop Ship Vendor program
3 Corporate Center
Westbrook Center, Suite 900
Westchester, IL 60154
Tel: 708-884-1656
General Instructions
The following instructions do not apply for standard purchase orders fulfilled to Follett managed bookstores. The instructions below are specific to participants in Follett’s Drop Ship Vendor program. Failure to follow the instructions below will result in any and all freight charges billed back to the Shipper. For instructions related to fulfilling store orders please return to follett.com/partners and select US Retail Stores.
All direct-to-consumer orders shipped on behalf of Follett weighing less than 750-lbs ship as parcel packages via UPS. Bill those shipments third party to UPS account 7W2A62 (billing zip code is 60154). The Follett purchase order number, Web Order Number, or Follett SODA order number must appear in the Reference field on all UPS labels.
Any orders in excess of 750-lbs should be brought to the attention of the Follett Logistics Department at logistics@follett.com The Logistics team will confirm legitimacy of order and provide routing instructions for the shipment.
Ground Shipments
Orders with standard shipping requested ship via UPS Ground. If the address is a residence DSV partner must flag the shipment as Residential as part of its shipping label creation. Billing remains as third party to UPS account 7W2A62.
Air Shipments
Orders with expedited shipping requested or necessary ship UPS 2nd Day Air or UPS Next Day Saver. If the address is a residence DSV partner must flag the shipment as Residential as part of its label creation. Billing remains as third party to UPS account 7W2A62.
Contacts
Logistics Department
Tel: (708) 884-1656
Email: logistics@follett.com
Effective 08/01/2025 through 10/31/2028