Building new relationships and strengthening existing ones

Customer Service

Our Customer Service team is at the forefront of our business. They excel at creating, managing and executing industry-leading work processes and systems while effectively building new customer relationships, strengthening existing ties and identifying ways to enhance the ease of doing business with Follett. If you possess excellent communication skills, decisive problem-solving abilities, and a dedicated customer service attitude, consider putting those skills to work by joining a company that values your unique talents and perspectives.

Join the Customer Service talent community

Test Your Knowledge

We are very excited to share our career paths with you. To help you gain a thorough understanding of your area of interest, we invite you to participate in a scavenger hunt exercise.

Enjoy learning about your particular area of interest and have fun finding the clues for your answers!

Test Your Knowledge

Career Match

Explore your career interest through our interactive career match tool. Take a short journey to discover a future of possibilities and bring your passion to life.

Café Discussion Forums

Café Discussion Forums provide structured discussions about our business and bring focus to who Follett is and what products and services we provide. Our leaders deliver an in-depth overview of our business and describe how we shape America through educational and entertainment services.

These discussion forums also focus on why you should pursue a career at Follett and how Follett can serve to foster and grow rewarding career paths in many areas of discipline. See the discussion forum schedule to learn about your area of interest.

Instant Chat

Let's connect, virtually. Using Instant Chat, you can gather information and receive detailed answers to questions about our hiring process or a career at Follett. It's all part of the research that goes into making your best career choice. To assist you in your job search and decision-making process, our recruiting assistant Tally is available to chat with you on a 24 hour basis. She can also offer the expertise of one of our own team members. Click here to view instant chat schedule with recruiting team.